Wix Website Troubleshooting
Something on your Wix website not working as expected?
Service Description
Wix Website Troubleshooting Session Something on your Wix website not working as expected? Get help finding the issue and understanding what needs to happen next. Whether you have a broken link, a form that will not submit, or a mobile layout problem, this session gives you dedicated support for one main website issue. This session is for you if: - A button or link is not working. - Your contact form is not sending submissions. - Your website looks different on mobile. - You have trouble with bookings or checkout. - You need help understanding a Wix setting. What to expect We will review your concern, check the affected part of your website, and explain what we find in clear language. If time and access allow, we will make the fix during your session. If the issue requires additional work, we'll explain it clearly and provide a separate quote before starting anything else. BEFORE YOUR SESSION: Share your website link and describe the issue when you book. Include screenshots or error messages if available. Please make sure you can access your Wix account during the session. Each session focuses on one main issue. A full website review, redesign, or larger repair requires a separate service. Some issues may require support from Wix or a connected service provider.
Cancellation Policy
Booking Policy: Cancellations and Rescheduling: To cancel or change your appointment, please notify us at least 24 hours prior. This allows us to accommodate other Clients and make the best use of available session times. Attendance and Punctuality: We recommend arriving promptly at your scheduled time. Clients Only Have a 5-minute grace period to join. Beyond that, the session will be marked as missed, and you will need to reschedule. Should you encounter any delay, reach out right away to make alternative arrangements at least 20 minutes before your session. Primary Communication: To ensure accurate documentation and project tracking, all project-related communication must be conducted via email. Please allow 24 to 48 business hours for a response. Refunds and Card Authorization: All payments are non-refundable once a booking is made. However, if your session was a consultation, then you continue with a design project; your initial consultation fee will be credited toward the total balance of the design project. Payment will not be processed for any of the following reasons: Dissatisfaction with design concepts after the included revision rounds. Decision to cancel a project after work has commenced. Failure to provide required information/forms. Rasine® reserves the right to request that clients complete a Card Authorization Form via email before beginning any work. This process helps us ensure secure billing and project commitment.
Contact Details
1 844 258 0301
Info@rasine.org
Riverview, FL, USA