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Terms and Conditions

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Effective Date: April 1st, 2026

 

These Terms and Conditions govern all services provided by AXIS TOPIA, LLC, a Delaware limited liability company (“Axis Topia,” “we,” “us,” or “our”). By purchasing or engaging in our services, you (“Client”) agree to the following terms.

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1. Services

Rasine® provides website-related services, including:

  • Custom Wix website design

  • Wix landing page design

  • Website redesign

  • Wix website optimization

  • Website maintenance

  • Copywriting services

Services are offered through structured packages or custom scopes.

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2. Payment Terms

  • A 50% non-refundable deposit is required to begin any project.

  • Full payment may be required depending on the service selected.

  • Payment plans may be offered at Rasine's discretion.

Payment Processing

  • Rasine uses Stripe as its primary secure payment processor.

  • By submitting payment, you agree to Stripe's terms and authorization policies.

Non-Payment

  • If a client fails to complete payment, ownership of the website and design remains with Rasine.

  • Rasine reserves the right to pause or terminate work due to missed payments.

Refund Policy

  • All payments are non-refundable once work has started.

  • No refunds will be issued after onboarding or project initiation.

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3. Revisions & Scope

  • Projects include 2 to 4 revisions, depending on the package.

  • Additional revisions are billed separately.

  • Any work outside the agreed scope will be quoted and billed accordingly.

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4. Project Timeline

  • Clients must complete the onboarding questionnaire within 7 business days.

  • The project begins only after all required materials are received.

Delays

  • If the client delays communication or the delivery of deliverables, the project may be moved to the end of the production schedule.

Inactive Projects

  • If there is no communication for 21 days, the project is marked as inactive ("dead").

  • A $97.99 revival fee, plus any applicable subscription costs, is required to restart.

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5. Client Responsibilities

The client agrees to:

  • Provide all required content, branding, and assets in a timely manner

  • Ensure all materials submitted are accurate and legally owned

Rasine may provide stock images through Wix or assist with sourcing when needed.

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6. Ownership & Portfolio Rights

  • The client receives full ownership of the website only after full payment is completed.

  • Rasine retains the right to display completed work in its portfolio, marketing materials, and case studies.

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7. Wix & Third-Party Services

  • Clients are responsible for maintaining their own Wix account and subscription.

  • Rasine is not responsible for issues related to third-party platforms, plugins, integrations, or hosting.

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8. Maintenance & Support

  • Rasine provides a 30-minute backend training session upon project completion.

  • Additional support is available through:

  • Booked sessions

  • Ongoing care membership

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9. Cancellation & Termination

By Rasine

Rasine reserves the right to cancel a project at any time if:

  • The client is uncooperative

  • Communication becomes disrespectful

  • The project is no longer a good fit

By Client

  • Clients may cancel at least 24 hours before the onboarding session.

  • Once onboarding has started, no refunds will be issued.

If work has begun, cancellation results in no refund.

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10. Communication Policy

  • All communication is conducted via email only.

  • Please allow 24 to 48 business hours for responses.

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11. Business Hours

Rasine operates during the following hours:

  • Monday to Friday

  • 10:00 AM to 3:30 PM EST

Messages received outside business hours will be addressed on the next business day.

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12. Confidentiality & Conduct

Non-Disclosure

Both parties agree to keep confidential information private and not disclose it to third parties.

Social Media Conduct

  • We love seeing our clients win, but professional boundaries are essential. Under no circumstances are private project communications to be shared, screenshotted, or discussed on social media or any public platform.

  • Clients agree not to post false, misleading, or damaging statements about Rasine.

  • Concerns must be addressed directly via email.

Violation

  • Violation of this section may result in immediate project termination without refund.

  • Rasine reserves the right to pursue legal action if necessary.

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13. Accessibility Statement

Rasine aims to design websites using recognized accessibility best practices, including structure, readability, and usability.

However:

  • Full compliance with accessibility standards (including WCAG) is not guaranteed unless explicitly included in the project scope.

  • Ongoing compliance is the website owner's responsibility after project delivery.

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14. Card Authorization

Rasine reserves the right to request completion of a Credit/Debit Card Authorization Form before starting work.

  • This ensures secure billing and confirms project commitment.

  • Legal Entity: All official contracts and documentation are issued under our legal business name: AXIS TOPIA LLC.

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15. Limitation of Liability

Raine is not liable for:

  • Website downtime or hosting issues

  • Content Delivery & Compliance

  • SEO performance or ranking results

  • Third-party platform failures

  • Loss of data, revenue, or business opportunities

  • Account suspensions or website closures

  • Fees & Subscriptions

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All services are provided “as is” without guarantees of specific results.

 

16. Indemnification

The client agrees to indemnify and hold Rasine harmless from any claims arising from:

  • Content provided by the client

  • Use of the website

  • Legal or copyright issues tied to client materials

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17. Force Majeure

Rasine is not liable for delays or failure to perform services due to events beyond its control, including but not limited to:

  • Natural disasters

  • Power outages

  • Internet or service disruptions

  • Government actions

  • Illness or emergencies

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Project timelines may be adjusted accordingly.

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18. Dispute Resolution

  • Any disputes must first be addressed through good-faith communication via email.

  • If unresolved, disputes will be handled through mediation before legal action is taken.

  • Legal proceedings, if necessary, will be governed under the laws of Delaware and Florida.

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19. Governing Law

These Terms are governed by the laws of:

  • The State of Delaware

  • The State of Florida

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20. Modifications

Rasine reserves the right to update these Terms at any time. Continued use of services implies acceptance of any updates.

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21. Agreement

By engaging Rasine’s services, the client confirms they have read, understood, and agreed to these Terms and Conditions.

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